NeoBasics Privacy Policy concerning the use of the website and the use of cookies

Your privacy matters to us! This policy explains how the company collects and obtains personal data via the internet and cookies and what it does with this data.

This policy can change, e.g. because of new functionalities on the website. We advise you to check this policy regularly. Any major changes will be published via our website.

Scope

This website is operated by NeoBasics BV.

We comply with the applicable data protection laws, such as the General Data Protection Regulation 2016/679 and national data protection laws. These data protection laws relate to the protection of your personal data and grants you rights in respect of your personal data.

This policy aims to explain you which personal data we collect from you and how your data will be used following the use of our website.

What personal data is collected

You are not required to provide your personal data to us to be able to use most of our website.

For the purposes as mentioned hereafter, NeoBasics BV may collect and process the following  personal data about you:

• name, title
• address
• e-mail
• phone number
• company

You may also choose to provide additional/optional information when completing forms on our website or when we have other type of contact with you (telephone, e-mail, in person).

Furthermore, we may also collect, and process information obtained through our websites or the devices you are using. This information can be:

• Order information: what products you have bought, in what quantities and at what date
• Location data
• Information from cookies, web beacons or from the internet. This information will be gathered automatically and may be the website that you have visited before browsing our website or the website that you are visiting after ours. We may also collect information on which pages of our website you are visiting, your IP addresses, type of browser, access times, operating system. This information is aggregated and is not used to identify you.
• Data we obtain from other websites, for example if you ask us to connect with your Facebook account

NeoBasics BV may also collect publicly accessible information in order to verify information we have collected and to manage and expand our business.

Why do we collect this information

NeoBasics BV collects the abovementioned information to understand your needs and to provide you with a better service and offering. We collect your information for the following purposes:

• Your personal data will be used to respond to your queries and provide you information about our products or services
• Provide the products and services you have ordered
• Verify your identity and financial data for payment of our products and services
• The information will be used to improve or expand our products and services
• Investigate complaints
• Meet legal, regulatory and compliance obligations and requirements
• Analyse and monitor the use of accounts to prevent, investigate fraud, terrorism, misrepresentation, security incidents or crime and/or report this to the competent authorities
• Sending promotional e-mails periodically about our products and services, about special offers or other information which we think that it might be interesting for you. You can opt out of these emails at any time.
• Process your personal data for specific purposes as mentioned on specific forms as published on our website, on written notices or via e-mail

How will your information be used and shared

Neobasics BV may share your personal data with any third party you have asked us to share your personal data with – such social media sites if you have asked us to connect with your account.

We can also share your personal data, based on our legitimate interest, to third party providers who help us with our business by, webhosting, data analysis, marketing assistance, and subcontracting services. These companies will have access to your personal data but only when strictly necessary to perform their functions and they may not use that data for any other purpose.

Your personal data will not be sold or rented to third parties.

We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest, or law enforcement. We may also disclose data in connection with litigation, to protect our property, security, and other rights or interests.

International transfer of your personal data

We may transfer your personal data to third party providers who are in third countries. This data is legitimate if the recipient of the data is in a country which provides an adequate level of protection following a European Commission adequacy decision. 

Some of these countries may not have equivalent data protection legislation to protection the use of your personal data. In this case, we have implemented safeguards by contractual clauses. In some cases, we will obtain your preliminary consent for transferring your personal data.

How we use cookies

Some features of this website will only work if we use cookies. We also use cookies to collect information about your online preferences. Cookies are text files which contain small pieces of information, sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. They will be stored on your computer, tablet, or phone when you visit a website.

Cookies may contain identifying information. Cookies enable us to gain information about the use of its websites. This information may be analysed by third parties on our behalf.

We use the following categories of cookies on our website:

Strictly Necessary Cookies

These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

Performance Cookies

These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies or advertising cookies

These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign.  The cookies are usually placed by third party advertising networks.  They remember the websites you visit, and that information is shared with other parties such as advertisers.

Social Media Cookies

These cookies allow you to share what you have been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control.  Please refer to the respective privacy policies for how their cookies work.

Google Analytics

We also use third party services such as Google Analytics to collect information about visitors to our websites. This information is aggregated to determine number of visits, average time spent, pages viewed, etc. We use this information to measure site usage, as well as to improve the content and value of our site. 

Some cookies are deleted when you close your browser (session cookies). Others remain on your device until they expire, or you delete them from your cache (persistent cookies or tracking code) and enable us to remember things about you as a returning visitor.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. The help option on the toolbar of most browsers will also tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please bear in mind that some personalized services may not be available if you choose to disable cookies. 

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Web beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Your rights

You are entitled to see the information we store about you and to obtain a copy of it.If your personal data have been changed or is wrongly recorded, you are entitled to ask us to rectify, complete or erase the data we have about you. You have the right to restrict or object to the processing of your personal data.

If you have opted to receive e-mails or newsletters from NeoBasics BV, you may opt-out whenever you want.

We may require you to provide verification of your identity to ensure you have the right to execute one of the abovementioned rights.

Please note that in some circumstances, we may restrict access to your information, or we may not grant your request under applicable data protection legislation.

You have the right to submit a complaint with a competent data protection authority.

Security

NeoBasics BV is committed to trying to make sure that your information is secure. We have implemented reasonable technical and organisational measures to secure your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed. You should, however, remember that the internet is an open system, and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.

This website may contain links to third party websites. NeoBasics BV is not responsible for the content of these websites and is not responsible for the privacy standards and practices of that third party. We recommend you to read and understand the relevant privacy policies of these third parties and their websites before you accept their cookies and visit their website to ensure yourself that your personal data is sufficiently protected.